sunflash-Distributed to mailing list sunflash@suntri sunflash-Send requests and problem reports to owner-sunflash@suntri.east.sun.com ---------------------------------------------------------------------------- The Florida SunFlash SUNSOFT ANNOUNCES SERVICE AGREEMENT WITH SUN MICROSYSTEMS, INC. WORLDWIDE CUSTOMER SUPPORT SunFLASH Vol 51 #36 March 1993 ---------------------------------------------------------------------------- Contact: Laura Ramsey Org: SunSoft Inc. Phone: (415) 336-7039 Contact: Emily Cohen Org: Hi-Tech Communications Phone: (415) 904-7000 End User Support For Solaris On SPARC And x86 SANTA CLARA, Calif. --March 29, 1993-- SunSoft, Inc., today announced a service agreement with Sun Microsystems, Inc.'s Worldwide Customer Support (WWCS) organization. Under the terms of the non-exclusive agreement, the organization will service and support unmodified versions of SunSoft's Solaris distributed computing software on SPARC and x86 platforms, meeting the needs of users operating in heterogeneous computing environments. Solaris end users will now be able to use one source for all support and service requests for both SPARC and x86 platforms. The WWCS organization has supported the Solaris environment for over ten years. There are now over 760,000 Solaris licenses supported in 125 countries by a network of more than 450 UNIX software support engineers on call in over 24 support centers worldwide. WWCS also provides such optional services as 24 hours a day, 7 days a week coverage required by many commercial customers. In addition, SunSoft will work with other Authorized Service Providers that offer customers with multivendor environments additional support alternatives. "Sun Worldwide Customer Support is key to SunSoft's establishing an extensive service network for Solaris users," said Walt Brown, director of service and support for SunSoft. "Their extensive experience in supporting UNIX-based systems and their worldwide reach make the WWCS organization uniquely qualified to deliver premium service for Solaris installations." "Providing service to the entire installation gives us a better understanding of the account's needs leading to higher levels of customer satisfaction," said Bill Cote, vice president WWCS. "This also enables us to best meet the needs of our customers and resellers while supporting Sun's overall open systems and open service strategy." Solaris on x86 Support Agreement Offering its services to end users, distributors, resellers and OEMs, WWCS will support the full Solaris 2 environment. Solaris is based on UNIX System V Release 4 (SVR4) and ONC+ networking services and features a robust application environment with OpenWindows and a suite of desktop productivity tools. Components of Solaris will be incorporated into the common open software environment announced on March 17, 1993. In addition to general product support, WWCS will provide upgrades and enhancement releases. WWCS currently supports Solaris for SPARC on SMCC systems, and will support unmodified Solaris for x86 at first customer shipment and for other SPARC systems in the third quarter, 1993. SunSoft, headquartered in Mountain View, California, is a subsidiary of Sun Microsystems, Inc. The company has offices in North America, Europe and Asia. SunSoft is a leading supplier of 32-bit system software solutions for SPARC and Intel 80386/486-based computers. The products are licensed by SunSoft and distributed through major computer manufacturers and resellers worldwide. ### (c) 1993 Sun Microsystems, Inc. Sun, Sun Microsystems, the Sun logo, SunSoft, Solaris, ONC+ and OpenWindows are trademarks or registered trademarks of Sun Microsystems, Inc. SPARC is a registered trademark of SPARC International, Inc. Intel is a registered trademark of Intel Corporation. UNIX is a registered trademark of UNIX System Laboratories, Inc. All other products or service names mentioned herein are trademarks of their respective owners. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ For information send mail to info-sunflash@Sun.COM. Subscription requests should be sent to sunflash-request@Sun.COM. Archives are on solar.nova.edu, ftp.uu.net, sunsite.unc.edu, src.doc.ic.ac.uk and ftp.adelaide.edu.au All prices, availability, and other statements relating to Sun or third party products are valid in the U.S. only. Please contact your local Sales Representative for details of pricing and product availability in your region. Descriptions of, or references to products or publications within SunFlash does not imply an endorsement of that product or publication by Sun Microsystems. John McLaughlin, SunFlash editor, flash@Sun.COM. +1 305 351 4909.