---------------------------------------------------------------------------- The Florida SunFlash SunOS Software Support Matrix - Update SunFLASH Vol 50 #9 February 1993 ---------------------------------------------------------------------------- This notice is intended to keep you updated on the SunOS Software Support Matrix. The following matrix includes the latest Solaris 2.0 release. An End Of Life (EOL) Matrix has been published in the December release of the Sun Technical Bulletin (STB) and a slimilar EOL Matrix will be sent (January) as a customer letter informing each SunOS contract customer of the levels of support. The important point of this letter notification is that the North American Solution Center (NASC) will begin enforcing these support levels effective January 1, 1993. This will effect 4.0.3 customers who have been receiving level 2 support through-out last year even though 4.0.3 had technically transitioned to level 3 support nearly a year ago (1/92). Key matrix changes ==================================== 4.1.1 ==> officially moves to level 2 4.1.2 ==> moves to level 2 January '93 (ADDED) Sol 2.0 ==> level 1 (ADDED) 4.1.3 ==> level 1 Previous Matrix ==================================== SPARC ------------- 3.5 level 3 4.0/4.0.1 level 3 4.0.3 level 3 4.1 level 2 4.1.1 level 1 4.1.2 level 1 SUN OPERATING SYSTEM SOFTWARE SUPPORT MATRIX - NOTE 1 SPARC ===== OS Level (eg 3,2,1) (when transitioned to next level) ----------------------------------------------------------------------- 4.1.1 Support Level 1 Date N/A; at level 2 today Support Level 2 Date 1/95 Support Level 3 Date 1/96 4.1.2 Support Level 1 Date 1/93 Support Level 2 Date 1/96 Support Level 3 Date 1/97 4.1.3 Support Level 1 Date 9/94 Support Level 2 Date 9/96 Support Level 3 Date 9/97 Sun-3 - NOTE 2 =============== OS Level (eg 3,2,1 (when transitioned to next level) ----------------------------------------------------------------------- 3.5 Support Level 2 Date 1/91 Support Level 3 Date 1/96 4.0/4.0.1 Support Level 2 Date 1/91 Support Level 3 Date 1/96 4.0.3 Support Level 2 Date 1/92 Support Level 3 Date 1/96 4.1 Support Level 1 Date 1/92 Support Level 2 Date 1/95 Support Level 3 Date 1/96 4.1.1 Support Level 1 Date 1/92 Support Level 2 Date 1/95 Support Level 3 Date 1/96 Sun-2 - NOTE 2 =============== OS Level (eg 3,2,1 (when transitioned to next level) ----------------------------------------------------------------------- 3.5 Support Level 2 Date 1/91 Support Level 3 Date 1/94 4.0/4.0.1 Support Level 2 Date 1/91 Support Level 3 Date 1/94 4.0.3 Support Level 2 Date 1/92 Support Level 3 Date 1/94 Sun386i - NOTE 2 ================ OS Level (eg 3,2,1 (when transitioned to next level) ----------------------------------------------------------------------- 4.0.1i Support Level 2 Date 1/92 Support Level 3 Date 1/96 4.0.2i Support Level 1 Date 1/92 Support Level 2 Date 1/95 Support Level 3 Date 1/96 NOTE 1: The above levels 1 and 2 are for contract customers only. Non-contract customers have the option to purchase support on a Time and Materials basis or use Sun's consulting services. The then-current unbundled products will be supported at the same level as the customer's operating system. Support for emergency fixes and workarounds may require the customer to upgrade to a more current version of the product. NOTE 2: These will be the final releases for these product lines (with the exception of critical bug fix releases). Sun's future SVR4-based operating system will function only on SPARC processor-based systems. Interoperability between Sun-3 or Sun386i systems and SPARC SVR4 systems will be fully supported through services such as NFS, NIS, remote login, and the like. In addition, Sun is committed to supporting Sun-3 diskless clients running SunOS 4.1.2 on SVR4 servers. (SunSoft will sell Solaris to companies other than SMCC who will port and sell Solaris on certain 80x86 boxes - but not the 386i -johnj) LEVEL DEFINITIONS ================= > Level 1 Support Level 1 offers the complete array of services contained in Sun's Personal AnswerLine Service, AnswerLine Service, and Software Update Service (Note 3). Also includes the full availability of options such as SunStart, Sun's educational services, and supplementary consulting products and services. NOTE 3: Software updates will not be available for releases other than the most current. Likewise, when a version of software has been designated as "the final release" for a platform, no software updates will be available for that platform. In either case, only emergency fix releases and workarounds may be made available. > Level 2 Support Level 2 includes Sun's Personal AnswerLine and AnswerLine levels of phone support, limited availability of software and documentation, bug report submission and tracking, and emergency fixes and workarounds. Level 2 support also includes availability of supplementary consulting products and services. > Level 3 Support Level 3 provides Time and Material (T&M) support only. -------------------------------------------------------------------------------- Copy of letter being sent to SunOS Contract Customers. -------------------------------------------------------------------------------- Dear SunOS Contract Customer As a Sun Microsystems customer, you are probably aware of the enormous growth and market acceptance of our SPARC product line offering optimal price/performance advantages. As new software releases become available, some previous generation technology have been phased out-of-production or "transitioned". It is important to understand Sun's support policies for transitioned products as well as programs that have been put into place to help you migrate to current SPARC technology for your future needs. Many transition paths are available to help in system migration and to maximize your current investments. Attached is the current Sun Operating System Software Support Matrix detailing the level of support available per software product - Be aware that the North American Solution Center will provide support as outlined in this document beginning January 31, 1993. The Sun Operating System Support Matrix can also be found in SunSolve version 1.2 as well as the hard copy of Sun's Software Technical Bulletin (STB) December Issue. It is Sun's policy to provide full support for the newest releases and a declining level of support for older product generations. As new releases become available, the latest Sun Operating System Software Support Matrix will be updated in the quarterly release of SunSolve. If you have any questions please contact you sales or service representative. Sincerely, Mike Huddart Vice President of North American and Australian Support Sun Microsystems Computer Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ For information send mail to info-sunflash@Sun.COM. Subscription requests should be sent to sunflash-request@Sun.COM. Archives are on solar.nova.edu, uunet.uu.net, sunsite.unc.edu, src.doc.ic.ac.uk and ftp.adelaide.edu.au All prices, availability, and other statements relating to Sun or third party products are valid in the U.S. only. Please contact your local Sales Representative for details of pricing and product availability in your region. Descriptions of, or references to products or publications within SunFlash does not imply an endorsement of that product or publication by Sun Microsystems. John McLaughlin, SunFlash editor, flash@Sun.COM. (305) 776-7770.