----------------------------------------------------------------------------
                                                        The Florida SunFlash

		SMCC Revamps U.S. Reseller Support Programs

SunFLASH Vol 39 #4					          March 1992 
----------------------------------------------------------------------------

		Adds Software Telephone Support Services;
		Discounts on Spares, Repair Services, Fees

MOUNTAIN VIEW, Calif. --March 2, 1992-- Sun Microsystems Computer
Corporation (SMCC) today unveiled enhancements to its reseller service
programs for U.S. value-added resellers (VARs) and original equipment
manufacturers (OEMs).  The revised programs incorporate two new
software support services as well as enhancements to the existing
reseller support programs, allowing SMCC resellers to better tailor
service to customers' distinct needs.

The new software services, SunSupportLine(SM) and SunSupportLine Plus
(SM), are an added feature of the existing services and enable resellers
to offer end users unlimited telephone support for system software
running on Sun(TM) workstations and servers.  SunSupportLine also
provides resellers with software updates for their SMCC demonstration
systems.  SunSupportLine Plus expands on this by giving resellers
automatic software updates for their end users' systems as well.

SMCC revised its programs in response to extensive surveys conducted
recently with its resellers.  The company has more than 900 resellers
in the United States.

"Responding to reseller needs is a top priority for us," said Greg
Sherrill, SMCC director of U.S. customer support.  "These changes make
it even easier for resellers to do business with us and to provide
top-quality support to the end users that are buying Sun systems."

Revisions to SunPartners Service Program

SMCC's SunPartners(SM) program offers several options for service and
support that are tailored to reseller service capabilities and
resources, so that resellers can make service a revenue-producing
component of their business. These options are:

  SunService Pro(SM) (previously Co-Op I), in which SMCC provides
resellers with logistics planning services, diagnostics, documentation,
training, board repair services and backup support.  New program
features include unlimited hardware telephone support, increased
discounts on spares purchases and repairs, and a reduction in the
annual program fee.   The SunSupportLine Plus software support program
is also incorporated in SunService Pro.  The reseller is responsible
for end user service, delivery and pricing.  This option gives
resellers maximum account control and is recommended for resellers who
offer a total support solution.

  SunService Manager(SM) (previously Maintenance Manager), in which
resellers are the primary interface to the customer and subcontract
end user hardware and software support to SMCC.  The reseller maintains
account control, including call screening and responding to all service
requests.  New to this program are increased discounts on hardware
service from SMCC products.  SunSupportLine Plus software support is
also incorporated into this program.

  SunService Agent(SM) (previously Maintenance Reseller), in which
resellers offer an SMCC service contract directly to their end users
along with their Sun equipment. The service contract is between the end
user and SMCC, and allows the reseller to ensure hardware and software
services to its customers without making large investment in service
resources.  A new feature of this program is SunSupportLine software
support.

Press contact:  Kim Miller  415/336-7583
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
For information send mail to info-sunflash@sunvice.East.Sun.COM.
Subscription requests should be sent to sunflash-request@sunvice.East.Sun.COM.
Archives are on solar.nova.edu, paris.cs.miami.edu, uunet.uu.net,
src.doc.ic.ac.uk and ftp.adelaide.edu.au

All prices, availability, and other statements relating to Sun or third
party products are valid in the U.S. only. Please contact your local
Sales Representative for details of pricing and product availability in
your region. Descriptions of, or references to products or publications
within SunFlash does not imply an endorsement of that product or
publication by Sun Microsystems.

John McLaughlin, SunFlash editor, flash@sunvice.East.Sun.COM. (305) 776-7770.