SciTech Display Doctor 6.53 Support Request Form PLEASE FILL OUT THIS FORM COMPLETELY SciTech Software, Inc. ____/____/____ 505 Wall Street MM / DD / YY Chico, CA 95928 USA Email: support@scitechsoft.com Name: __________________________________________________________ Email: _________________________________________________________ 1. System Configuration: CPU Type: 386 / 486 / Overdrive Pentium / Pentium-Pro / Pentium II / MMX AMD K-5 / K-6 / Cyrix / Other ____________________ CPU Speed: _________________ System Memory: _____ MB System BIOS: AMI / Award / Phoenix / Other______________________ Bus Type: ISA / EISA / VLB / PCI / AGP / Other ______________ Drive Type: IDE / SCSI Monitor: ________________________________________ Operating System: DOS / Windows 3.1 / Other _____________________ Windows NT 3.51 / 4.0 / Workstation / Server Windows 95 / Windows 95 OSR2 / Windows 98 Service Packs Installed________________________ 2. Manufacturer/Model of Graphics Board (i.e. Diamond Edge 3D) ________________________________________________________________ Actual components Detected by SDD (if different) 3. Graphics chip _________________ _________________________ 4. Video Memory _________________ _________________________ 5. RAM DAC _________________ _________________________ 6. Clock chip _________________ _________________________ 7. Linear Framebuffer Location _________________________ 8. BIOS Version _________________ (not VBE version) 9. Please verify all below: [ ] My card is in the list of supported cards in the online help. [ ] My problem is not mentioned in the online help. [ ] I have checked www.scitechsoft.com for technical bulletins regarding my problem. [ ] I have carried out the procedures listed in the How to Test section of online help. 10. Program causing the problems: [ ] SDD653.EXE (Installation program) [ ] UVCONFIG.EXE (DOS configuration program) [ ] UNIVBE32.EXE (DOS UniVBE stub loader program) [ ] UNIVBE.EXE (DOS UniVBE loader program) [ ] CONFIG.EXE (DOS Accelerator configuration program) [ ] VBETEST.EXE (DOS VBE Test program) [ ] PROFILE.EXE (DOS profiling program) [ ] UNICENTR.EXE (DOS mode centering program) [ ] CTLCTR.EXE (Display Doctor control center) [ ] WCONFIG.EXE (Windows configuration program) [ ] GREENSVR.SCR (Windows DPMS screen saver) [ ] Windows 95 Drivers (Windows 95 Display Drivers) 11. If you are having any problems, please describe below: Email your report to SciTech Software Support (support@scitechsoft.com)