"Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector", Penguin Books: New York: 1992, pp405; $13 A Book Review by Norman C. Frank, PE, CQE, CQA CER Corporation, Washington, DC This book comes complete with a recommendation from "Governor Bill Clinton". I haven't believed much he has said, so I picked up the book with a healthy portion of cynicism. The good news is that the book is indeed excellent! There is no bad news. The authors have succeeded in providing a compendium of the best approaches to governance that have been tried and proven through application by local, state, and federal governments. The authors present ten principles that can be used either singly or in any combination to achieve cheaper, more effective governance by our public officials and employees. A few of the new techniques are franchising, partnerships, technical assistance, referrals, vouchers, impact fees, jawboning, seed money, coproduction or self-help, quid pro quos, and restructuring the market. These have been tried and have worked for many governments. Examples of failures are also given. A program initiated by a Florida governor was trashed by the next elected governor even though it was beginning to work a victim of the "not invented here" syndrome so prevalent in elected positions. This book is an excellent reference for any government employee or government official. It shows that some of the changes can be made by employees themselves. Most require the support of upper management, just like any true changes in a system or bureaucracy. Highly recommended. Buy this book from any book store. ---------------- Mr. Frank has over 25 years experience in the field of quality, in the areas of nuclear quality assurance, research and development, and consulting. He is currently in Washington, D.C., with CER Corporation out of Las Vegas, Nevada. _Ten Principles of Reinventing Government_ 1. Catalytic Government: Steering Rather Than Rowing 2. Community-Owned Government: Empowering rather Than Serving 3. Competitive Government: Injecting Competition into Service Delivery 4. Mission-Driven Government: Transforming Rule-Driven Organizations 5. Results-Oriented Government: Funding Outcomes, Not Inputs 6. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy 7. Enterprising Government: Earning Rather Than Spending 8. Anticipatory Government: Prevention Rather Than Cure 9. Decentralized Government: From Hierarchy to Participation and Teamwork 10. Market-Oriented Government: Leveraging Change Through the Market